1. Title
Title in Goods supplied by korkys.ie shall pass to the buyer upon payment of the purchase price in full. You are the buyer detailed on the Order Forms.
Our Agreement to supply the Goods is made on the date we deduct payment from your credit card the details of which you provided on the Order Form.
Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
2. Colour and Style Representations
Computer monitors vary in their reproduction of colour. Though we strive for accuracy, all picture colours, products and swatches displayed should be regarded as approximations. If in doubt over colour it is suggested that the customer should first check at a store.
3. Prices
All prices are listed in Euro and inclusive of any payable value added tax in Ireland. For international orders, your payment card provider will take payment in your local current at the prevailing exchange rate.
Orders are subject to acceptance by the company and to availability of goods and will be charged at the prices ruling at the time of acceptance. Delivery costs will be those as quoted at the time of acceptance of the order unless subsequently agreed otherwise by the customers.
The price of the goods shall be the price quoted by us on our Website on the Order Summary Page, unless agreed otherwise by us in writing. We reserve the right to amend any typographical clerical error or omission to prices where reasonable to do so. .
4. Delivery
Our goods are insured in the event of loss and delivered to Ireland, UK, United States, Canada, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. If goods are in stock, it is our intention to deliver them within Republic of Ireland in 1-3 working days, to UK within 3-5 working days, to European Union Countries, USA and Canada within 7 Days. If goods are out of stock then we will endeavour to deliver within 30 days or you have the right to cancel the order.
When your parcel is delivered you will be asked to sign for it as proof of receipt. If there is no one at the delivery address a card will be posted stating how you can retrieve your parcel.
Delivery Cost
| Country | Price | Delivery |
|---|---|---|
|
Ireland over €35 under €35 |
€0 €4 |
2-3 days |
|
UK |
€10 | 3-5 days |
| European Union | €12 | up to 7 days |
| USA/Canada (see below) | €20 | up to 7 days |
European Union Countries
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
5. Making your Order
You need to search our website for the Goods you desire to purchase using your internet browser and our navigation menu system. Once you have selected the appropriate product(s) complete the Order Form in full and follow the instructions detailed on the Website to complete your payment.
6. Order Fulfillment
We make every possible effort to update the website to accurately reflect our stock levels. However, in circumstances where you have ordered an item that is out of stock at the point of picking, your order will be automatically ‘Back-ordered’ (see ‘Order Status’), while we order new stock or await supply. In these circumstances our Customer Services Team will be happy to present you with options. If your goods are out of stock and discontinued so that we are unable to source the goods, we will make every effort to offer you an alternative if possible. If these alternatives are not acceptable, you may cancel your order at any time.
If your chosen products are in stock your Order will be processed as quickly as is reasonable to do so. We will deduct the price payable for your chosen products and delivery services from your nominated credit card or method of payment and your chosen products will be dispatched to you forthwith.
We aim to deliver in stock items to Irish customers within 1-3 working days but if this is not always possible due to reasons outside of our control. Should Irish customers not receive their chosen products within 5 to 7 days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of:
- Cancelling your order where upon we will refund the price you paid or
- Requesting that we dispatch further products to you (subject to availability) on the basis that you return one set of the products your receive should you receive two sets or
- Waiting a further agreed time period after which if your chosen products have not been received the previous two options will be available to you.
7. Correspondence
Korkys.ie provides an internet-based service. Therefore electronic mail (e-mail) is a fundamental part of our service and we are not obliged to accept orders where a valid e-mail address is not provided. Our primary method of communication regarding your order will be via e-mail. You understand that we endeavor to manage the e-mails we receive as effectively and as efficiently as we can during normal working hours. Our on-line shopping system should ensure that you receive an automated e-mail receipt confirming your registration, your order, and any amendments or adjustments that are subsequently made. You should also receive an automated e-mail receipt confirming that your order has been picked and dispatched from our depot and that we have consequently taken payment. In the event of cancellations, refunds or part-refunds, you will also receive confirmatory e-mails.
You understand that we make every reasonable effort to contact you by e-mail in circumstances that reasonably require us to do so. You undertake to enter a valid e-mail address and to check your e-mails reasonably frequently until your order is completed to your satisfaction so that you are aware of any notifications that may be necessary to provide.
8. Cancellation
It is your right to cancel your order within 7 working days of receiving the Goods. If the cancellation comes about because the goods are not suitable or do not fit then you will need to pay the cost of the return postage if you selected Standard delivery. You are entitled to a refund or an exchange in those circumstances. If the goods are faulty or are not exactly as described then you have the right to request a refund of the return postage as well as a refund or an exchange of the goods.
9. Returns and Dissatisfaction
Under the Distance Selling Regulations, you may return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 7 working days of your receipt of the Goods. However, for the convenience of our customers, in practice we operate a 28 days returns policy. No refund on sale items 20 Euro or less! Returns are only accepted under this policy if the goods are complete with all original packaging, tags and receipts, in the condition in which they were originally sent and sellable, and the returns procedure has been strictly adhered to.
You may request replacement products, which we will dispatch to you (subject to availability) once we receive the original products which have been returned. You can post the goods back to us. We will not compensate for the postage fee unless the goods were dispatched incorrectly by us. You may also bring the goods into any Korky’s branch for refund of exchange providing the receipt and the same card you used for purchase.
10. Complaints
It is our expressed intention to deal with your complaints confidentially, fairly and speedily. Please endeavor to let us know of any complaint within 7 working days if at all possible. If you have a complaint or any other query please advise us in the fist instance by e-mail to [email protected]. We will endeavor to advise you what to do to resolve the complaint and we will do that within 5 working days. We will keep you informed by telephone or e-mail as to what progress is being made in the resolution of the complaint.
11. Target Audience
Korkys are NOT targeted at children. Orders from children under the age of 12 must be made by parental consent. No information will be knowingly held about children below the age of 12.
12. Basis of Sale
The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions. No variation to this Agreement shall be binding unless agreed in writing by us. Any typographical, clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so. You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form. The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
13. Risk and Property
Risk of damage to or loss of your chosen products shall pass to you on delivery of them. Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
14. Warranties
We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.
You warrant that the information entered onto the Order Form is true. Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements Order 1976) your statutory rights are not affected by this Agreement.
15. Force Majeure
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:
- Act of God explosion, flood, tempest, fire or accident;
- War or threat of war, sabotage, insurrection, civil disturbance or requisition;
- Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
- Import or export regulations or embargoes;
- Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of us or of a third party);
- Power failure or breakdown in machinery.
16. General
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby. The Contract shall be governed by the laws of the xxxxx.
17. Whole Agreement
The terms and conditions set out in this Agreement represents the entire Agreement.