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FAQ

Questions

  1. How can I contact you?
  2. How long will delivery take and how much will it cost?
  3. Can I cancel or change my order?
  4. What is your returns policy?
  5. Has my order gone through?
  6. What methods of payment do you accept?

Answers

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  2. How long will delivery take and how much will it cost?

    If goods are in stock the delivery within Republic of Ireland will take 1-3 working days and it is free of charge over €45. Delivery to UK is €10 and will take 3-5 working days. Delivery to European Union Countries, USA, Canada and Australia takes up to 7 days and costs €12 Euro for Europe €20 for USA and Canada and €30 for Australia.

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  3. Can I cancel or change my order?

    We can amend or cancel the order for you unless it has been shipped already. You can check the details of your order under Order History in your account and contact us quoting your order number and the changes you would like to make. If your order has been shipped already we won't be able to make any changes to it. However, you can return the unused shoes for a full refund or an exange. Please see our Returns Policy for full details.

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  4. What is your returns policy?

    If your order is not suitable for any reason then you can return it within 28 days for a full refund or exchange to the same value. We ask that the goods are returned in the same condition that you received them and in their original packaging with a valid receipt. You can either post the goods back to us or bring them to any Korky's branch for refund or exchange. Please see our returns policy for full details.

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  5. Has my order gone through?

    When you place your order, we’ll send you an email straight away to give you your order number. If you have an account, you can log in to check the status of your order at any time so you know when it’s been shipped. If you don’t receive a confirmation email within a couple of hours, contact us and we’ll check it out for you.

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  6. What methods of payment do you accept?

    We accept Visa, MasterCard, Laser and Visa Debit/Delta/Electron

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